Shipping Policy
USA Domestic Shipping Policy
Shipment processing time
All orders placed Monday to Friday until 5pm will be processed (reviewed, scheduled, but not shipped yet) on the same day. Orders placed on weekends and holidays are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone. Note that delivery delays can occasionally occur.
Customizations Processing Time
When you purchase a customized item, we will create it specifically for you. To do that we require a processing time of around 3 to 5 days. You will see the estimated delivery date on each product, based on our processing time and location, carrier transit time, and your shipping address. Keep in mind: shipping carrier delays or placing an order on a weekend or holiday may push this date.
Shipping rates & delivery estimates
Shipping charges for your order will be calculated and displayed at checkout.
Free shipping is available for USA domestic orders of U$99 and more. Delivery estimate is between 5 and 8 business days.
Shipment confirmation and order tracking
You will receive a Shipment Confirmation email once your order has shipped, containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties and Taxes
Luccy Paper Krafts is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Luccy Paper Krafts is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
We strive to deliver you the best in quality and value, if for any reason you are not satisfied with your order, we are happy to take back the product(s) and issue you a full refund of your purchase. Our Refund Policy provides more detailed information about options and procedures for returning your order.